Catalina Paints strives to provide great customer service
By Christina Fuoco-Karasinski
Catalina Paint/submitted photo
Catalina Paints’ staff has long been known for its honesty, hard work and exceptional customer service, all thanks to its founder, Bud Cohn.
Bud started Catalina Paints in 1966 on the west side of Los Angeles, and it has since become one of the region’s largest distributors of Benjamin Moore Paints.
Bud’s son, John, says he’s proud to continue his late father’s legacy with Catalina and Benjamin Moore paints.
“It’s been a joy being in the family business and watching it flourish,” John says. “Benjamin Moore has been a great partner. We’re expanding their market share.”
Highly regarded and the East Coast’s largest paint company, Benjamin Moore Paints are favorites among designers.
“Painters paint their own homes with Benjamin Moore Paints,” he says. “The quality is that much better. Catalina is known for great customer service and advice.”
John and his 80-person staff treat all customers equally, whether they’re do-it-yourselfers, contractors or interior designers.
“We offer top-quality products and great customer service,” John says. “We have color consultants who offer their services for free. We have in-store displays of new products, too. During the pandemic, we saw a lot of homeowners who wanted to work on their homes. We’ve been busier than ever.”
In addition to carrying exceptional brands like Benjamin Moore, Catalina manufactures its own line of quality paints. Select stores also carry Farrow and Ball paints and Hunter Douglas window coverings and wallpaper options to complete any look.
John advises customers to do their homework before visiting the store.
“Have textile colors and pattern swatches with you when paint shopping,” he says. “Take room setting photos with you as well.”
He advises his customers to have a fabric in mind before choosing a paint color. John says whites, yellows, grays and beiges work well in Southern California, but he suggests to customers that they try out different styles in different rooms.
“Give each living space its own identity and personalize it,” he says.
Hot trends include soft yellows; a variety of whites and beiges; and bold accent colors like dark gray, red or blue.
Cohn says not having design/decorating, furnishings or color schemes in mind can spell trouble when assembling a room.
Still, Catalina Paints’ employees are ready to help. Their years of expertise and love of helping others translates into a great customer experience.
“We have the best colors,” John says. “Come to use for color advice and a free color consultation.”